Muzayyin, A., R. Radjikan, and I. Murti. “KUALITAS PELAYANAN PUBLIK DI BANK JATIM CABANG BANGKALAN”. PRAJA Observer: Jurnal Penelitian Administrasi Publik (e- ISSN: 2797-0469), vol. 3, no. 05, Sept. 2023, pp. 63-75, https://aksiologi.org/index.php/praja/article/view/1337.