Yuvina, V., A. Soesiantoro, and Z. Zakariya. “INOVASI PELAYANAN PUBLIK MELALUI PROGRAM E-SAMSAT DI KOTA SURABAYA”. PRAJA Observer: Jurnal Penelitian Administrasi Publik (e- ISSN: 2797-0469), vol. 1, no. 04, Nov. 2021, pp. 23-26, https://aksiologi.org/index.php/praja/article/view/113.